Returns & Exchanges
At Andor Willow, we want you to love every piece in your home. If you are not completely satisfied with your purchase, we offer a 30-day return window for most items in their original condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully repackage your items in their original boxes with all protective padding to ensure they arrive back to us safely.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned decor, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing